1. Acceptance of the Terms
By using the GoLiveCommerce platform, you declare that you agree to these Terms of Service. The service is subscription software (SaaS) for automating sales during live broadcasts.
2. License and Restrictions
We grant you a limited, non-exclusive and revocable license to use the GoLiveCommerce automation tools in accordance with your subscription plan. You may not:
- Reverse engineer the platform's code.
- Use bots for unauthorized data extraction.
- Resell access to the platform without authorization.
- Attempt to circumvent the usage limits of the subscribed plan.
3. User Responsibilities
The Merchant is fully responsible for the accuracy of the products advertised, for the delivery of the items sold and for compliance with Brazilian consumer protection laws. GoLiveCommerce acts solely as a technology facilitator and is not a party to the purchase and sale transactions.
4. Availability and Support
We strive to keep the platform available 99.9% of the time. However, the platform depends on third-party APIs (such as Instagram/Meta). We are not responsible for instability caused by sudden changes to these external APIs.
5. Cancellation and Refund
Subscriptions may be canceled at any time from the dashboard. Refunds follow the Brazilian Consumer Protection Code (Código de Defesa do Consumidor) for the first 7 days of use. After that period, cancellation stops future renewal, and access is kept until the end of the paid billing cycle.
6. Privacy
The processing of personal data of merchants and buyers follows our Privacy Policy.
7. Contact
GoLiveCommerce, CNPJ 57.602.927/0001-19. Email: contato@golivecommerce.com.br.
8. Governing law and jurisdiction
These terms are governed by Brazilian law. The courts of the judicial district (comarca) of João Pessoa/PB are chosen to resolve any matter relating to them, except for the courts of the consumer's domicile where the law guarantees that venue.