Skip to content

Data deletion

How to request the deletion of your data at GoLiveCommerce and track your request.

This translation is provided for convenience. The Portuguese version is the legally binding one.

Merchants: disconnect Instagram

  1. In the dashboard, open Integrations and disconnect the Instagram account; or
  2. on Facebook, go to Settings & privacy › Settings › Business integrations, select GoLiveCommerce and click Remove. Meta notifies us and we delete the access tokens.

Request deletion of all data

  1. Send an email to contato@golivecommerce.com.br with the subject “Data deletion”.
  2. Provide the account email (merchant), or your Instagram @ handle and the email used for the purchase (buyer).
  3. We may ask you to confirm your identity before deleting.
  4. We reply within 15 days with the confirmation.

Buyers: the data of a purchase belongs to the merchant who made the sale (the controller). We forward the request to them. Tax and order data are kept for the period required by law. More details in the Privacy Policy.

Cookie preferences

Choose what we can use. You can change it anytime through the “Cookie preferences” link in the footer.

GoLiveCommerce
Carregando…